Terms & Conditions

These Terms & Conditions apply to purchases and use of the Montelise Art website. By placing an order, creating an account, or using this website, you agree to the terms below. Please review them before completing your purchase.

About Montelise Art

Montelise Art offers acrylic paint, art kits, mural paint, furniture paint, metallic and specialty finishes, kids paint, creative supplies, and bulk or OEM project support. Product information, pricing, availability, shipping options, and promotions may be updated from time to time.

Orders and acceptance

After you place an order, you may receive an order confirmation by email. This confirmation means we have received your order request; it does not guarantee final acceptance. We may cancel or refuse an order if payment cannot be verified, the product is unavailable, the shipping destination is unsupported, or the order appears fraudulent or incorrect.

Pricing, discounts, and availability

Prices are displayed in USD unless otherwise stated. Promotional discounts, including automatic checkout discounts, may change or end without notice. We make reasonable efforts to keep prices and product information accurate, but errors may occur. If a pricing or availability error affects your order, we may contact you before processing or cancel the affected item.

Payment

Payments are processed through supported third-party payment providers such as PayPal. We do not store full payment card details on this website. Your payment provider may apply its own terms, fraud checks, currency conversion, or account verification requirements.

Shipping, customs, and delivery

Shipping options and costs are shown at checkout. Delivery times are estimates and may vary by carrier, customs processing, local conditions, and product availability. International orders may be subject to customs duties, import taxes, or local fees. These charges are the customer’s responsibility where applicable.

Returns, exchanges, and damaged items

Return and exchange handling depends on the product type, order status, condition of the item, and applicable consumer protection rules. If an item arrives damaged, incorrect, or missing, contact us with your order number, photos where relevant, and delivery details so we can review the issue. Custom, bulk, OEM, or special packaging orders may have different return conditions.

Product use and safety

Product descriptions are provided for general guidance. Always follow product labels, safety instructions, age recommendations, and surface preparation guidance. Results may vary depending on surface, application method, environment, and project conditions. Keep paint and art supplies away from improper use and supervise children where appropriate.

Bulk, OEM, and business inquiries

Bulk and OEM inquiries may require separate quotations, sampling, production timelines, packaging approvals, minimum order quantities, and written confirmation. Any custom project terms should be confirmed separately before production begins.

Intellectual property

All website content, including text, images, product presentation, branding, graphics, and layout, belongs to Montelise Art or its licensors unless otherwise stated. You may not copy, reproduce, resell, or use website content for commercial purposes without permission.

Accounts and customer information

You are responsible for keeping account information accurate and secure. Customer information is handled according to our privacy and cookie settings. We may use order and contact information to process purchases, provide customer support, send transactional messages, and, where consent is provided, send marketing communications.

Limitation of liability

To the fullest extent permitted by law, Montelise Art is not liable for indirect, incidental, special, or consequential losses arising from use of the website, delayed delivery, product misuse, or third-party service interruptions. Nothing in these terms limits rights that cannot be excluded under applicable law.

Changes to these terms

We may update these Terms & Conditions from time to time. The version posted on this page applies when you use the website or place an order.

Contact

For order, product, shipping, or business inquiries, contact Montelise Art at sales@monteliseart.com or use the WhatsApp contact button on the website.